FA 11 Terms & Conditions — Please Read Before Using

1 Introduction & Definitions

These Terms and Conditions ("Terms") constitute a legally binding agreement between FA 11 ("FA 11", "we", "us") and the user ("you", "Member"). These Terms apply whenever you access our services through the FA 11 website, mobile app, or any other digital channel.

The following key terms are used throughout these Terms & Conditions:

• "Platform" refers to the fa11.ws website, mobile application, and all associated services.
• "Member" refers to any individual registered on FA 11 who holds an active account.
• "Balance" refers to the total of a member's real-money funds and bonus funds held in their account.
• "Bonus" refers to any promotional credits, free spins, or rewards issued by FA 11.
• "Wagering Requirement" refers to the mandatory wagering requirement that must be fulfilled before a bonus can be withdrawn.

2 Eligibility & Age Requirements

To use the FA 11 platform, you must meet the eligibility requirements listed below. If these conditions are not fulfilled, we reserve the right to suspend or close your account at any time.

• You must be at least 18 years of age. Registration by minors on FA 11 is strictly prohibited.
• You must reside in a country or region where online gaming is not prohibited by law.
• You are using this platform entirely of your own free will — no one has pressured or compelled you to do so.
• You are of sound mind and fully capable of making your own financial decisions.
• Anyone previously banned or suspended by FA 11 is not permitted to register a new account.

3 Account Registration & Management

Accurate and truthful information is required at the time of registration on FA 11. Providing incorrect details may cause complications when attempting to withdraw funds later.

• Each person may only register one account. Opening multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The name, mobile number, and date of birth provided during registration must be accurate and match your official ID.
• Keeping your account password secure is entirely your responsibility. Do not share your password with anyone.
• To update your account details, contact Customer Support and be prepared to verify your identity.
• If a KYC (Know Your Customer) verification request is issued, failure to respond within 7 days will result in the account being temporarily suspended.
• Transferring, selling, or lending your account to another person is strictly prohibited.

4 Deposit & Withdrawal Policy

FA 11 makes it easy to deposit and withdraw funds via bKash, Nagad, and Rocket. Please follow the guidelines below when making transactions.

• KYC verification must be completed before submitting a withdrawal request. Withdrawals will not be processed without it.
• The payment method used for withdrawals must be registered in your name. Payments to third-party accounts will not be processed.
• The applicable wagering requirement must be met before any withdrawal from a bonus balance.
• FA 11 may request additional verification for suspicious transactions and reserves the right to temporarily hold payments pending review.
• To prevent money laundering, FA 11 is obligated to report any suspicious transactions to the relevant authorities.

5 Bonus & Promotion Terms

FA 11's bonus and promotion offers are designed exclusively for our members. However, each bonus comes with specific terms that must be followed.

• The welcome bonus applies to first-time deposits only. The same individual cannot claim it more than once.
• The wagering requirement for most bonuses is 30x the bonus amount, though this may vary for specific offers.
• Bonuses are valid for 30 days. Any unused bonus will be automatically forfeited upon expiry.
• Multiple bonuses may not be active simultaneously unless the offer explicitly states otherwise.
• Bonuses can be used on all slots games. However, certain games may be excluded from bonus wagering.
• FA 11 reserves the right to modify, suspend, or cancel any bonus offer at any time — advance notice will be provided where possible.
• Any evidence of bonus abuse or system exploitation will result in the bonus being voided and the account being subject to investigation.

6 Betting Rules

The following rules apply to all Sports Betting and casino wagering on FA 11.

• Once a bet is confirmed, it cannot be changed or cancelled, unless the Live Betting cash-out feature is available.
• If incorrect odds are displayed due to a technical error, FA 11 reserves the right to void the affected bet or recalculate it at the correct odds.
• If an event or match is cancelled, the stake for that bet will be refunded.
• If match-fixing or betting based on insider information is suspected, FA 11 reserves the right to withhold winnings and conduct an investigation.
• There is a maximum win cap on single bets — generally up to ৳5,00,000 per bet. This may vary for specific markets.

7 User Code of Conduct

FA 11 is committed to maintaining a fair and respectful environment. All members are required to adhere to the following code of conduct.

• Threatening, insulting, or harassing other members or staff is strictly prohibited.
• Using bots, automated software, or scripts to gain an unfair advantage on the platform is not permitted.
• Intentionally exploiting any vulnerability or bug on the platform is prohibited. If you discover one, report it to Support immediately.
• Using your account for any illegal activity or money laundering is strictly prohibited.
• Using the FA 11 name or logo to conduct any fraudulent activity is a criminal offence.

8 Account Suspension & Closure Policy

FA 11 reserves the right to suspend or permanently close an account without prior notice in the following circumstances.

• Violating any provision of these Terms & Conditions.
• If registration was completed using false or misleading information.
• If evidence of bonus abuse or the operation of multiple accounts is found.
• If there is suspicious evidence of any illegal activity.
• An account may be declared dormant after an extended period of inactivity (12 months or more).

9 Privacy & Data Protection

FA 11 takes the security of your personal information seriously. To learn more about how we collect and use your data, Privacy Policy Read the page.

• Your personal information is used solely for service delivery, identity verification, and compliance with legal obligations.
• FA 11 does not sell your personal information to advertisers or any third parties.
• All data is protected with 256-bit SSL encryption.
• FA 11 is legally required to share information upon a valid request from the relevant authorities.

10 Responsible Gaming

FA 11 firmly believes that gaming is entertainment — not a source of income. We encourage all members to play responsibly. To learn more, Responsible Gaming Visit the page.

• Never bet more than you can afford to lose.
• Set your daily or weekly deposit limits in Settings.
• If you notice signs of gaming addiction, activate self-exclusion immediately.
• If needed, contact customer support for information on professional assistance.

11 Terms Modification Policy

FA 11 reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be notified in advance of significant changes via email or through the platform.

• The effective date of any updated Terms will be clearly communicated.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.
• If you do not agree with the updated terms, you may request to close your account.

12 Contact

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us. Our support team is available 24/7, seven days a week.

• Email: support@fa11.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Support hours: 24/7, seven days a week.