FA 11 FAQ — Answers to All Your Questions

To open an account at FA 11, you'll need an active mobile number or email address, a strong password, and your full name. Registration takes just 2 minutes and is completely free.

No. Under FA 11's rules, each user may hold only one account. Creating multiple accounts may result in all accounts being banned and any accumulated balance being forfeited.

KYC verification is required to make a withdrawal. Simply upload a photo of your National ID or passport, and verification is typically completed within 24 hours. This process helps keep your account secure.

Usernames cannot generally be changed once set. To update your email address, contact our support team — after identity verification, the update can be processed.

Yes. As part of responsible gaming, you can pause your account for a set period yourself. For permanent closure, please contact support. For more details, visit our Responsible Gambling Visit the page.

New members receive a 100% welcome bonus on their first deposit. That means if you deposit BDT 1000, you will get an additional BDT 1000 as a bonus. To learn about the bonus terms and conditions and wagering requirements Bonus Visit the page.

Bonus funds cannot be withdrawn directly. They become withdrawable only after the applicable wagering requirements are met. For example, a 30x wagering requirement means you must wager the bonus amount 30 times.

After logging in, head to the bonus dashboard to see your active free spins. From there, navigate to the designated game and use your free spins. Note that free spins typically have an expiry window, so use them before they expire.

Weekly Reload Bonus & Cashback Offers Promotions page. To see the latest active offers, Latest Promotions Also check that page regularly.

Yes, FA 11 has an active referral program. After logging in, you'll find your unique referral link. When friends or contacts register through that link and make a deposit, you earn a bonus.

FA 11 supports all major mobile banking services in Bangladesh:

• BKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposits are processed instantly across all payment methods.

The minimum deposit is ৳500. The maximum single deposit may vary by payment method. Daily limits apply for bKash and Nagad. See the deposit page for full details.

Deposits are usually credited instantly. If your balance hasn't updated within 5–10 minutes, try refreshing the page. If the issue persists, email support@fa11.ws with a screenshot and your transaction ID, or contact us via live chat.

FA 11 does not charge any additional fees on deposits. However, your mobile banking provider may apply its own transaction charges in accordance with their own policy.

Withdrawal requests are typically processed within 15–30 minutes. During peak hours, it may take up to 24 hours. Completing KYC verification helps speed up the process.

The minimum withdrawal amount is ৳500. Multiple withdrawal requests can be made in a single day, though a daily maximum limit applies. Full details are available on the withdrawal page.

If your withdrawal is rejected, the reason is usually sent to you by email. Common reasons include incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Contact us via live chat or at support@fa11.ws to resolve the issue.

Yes. Your wallet can hold two separate balances — real balance (withdrawable at any time) and bonus balance (withdrawable after wagering requirements are met). Both are displayed separately on your dashboard.

FA 11 offers Live Casino, slots, cricket and football betting, virtual sports, table games (Baccarat, Roulette, Blackjack), and much more. New games are added regularly — check out New Games page.

Log in and Betting page. Browse the list of live cricket matches, select the one you want, set your bet type and amount, then confirm. Live updates and odds change in real time.

If your connection drops, the system automatically saves your session. Once you reconnect, you can pick up right where you left off. For slots, the outcome of the current round is determined on the server, so your balance will always be accurate.

Yes, FA 11 is fully mobile-responsive. All features work seamlessly on mobile browsers for both Android and iOS devices. You get the complete gaming experience straight from your browser — no separate app needed. Learn more Platform page.

Absolutely. FA 11 uses SSL/TLS encryption to keep all your data secure. Your personal and financial information is never shared with third parties. To learn more, visit our Privacy Policy Read.

Log in and go to Account Settings > Security. You'll find the option to enable 2FA there. You can activate it via OTP sent to your mobile number or through an authenticator app. Keeping 2FA on significantly boosts your account security.

Change your password immediately and log out of all devices. Then email support@fa11.ws with full details, or reach us via live chat. Our security team will act quickly.

FA 11 operates under an international gaming license. Third-party auditors regularly test the RNG (Random Number Generator) to ensure platform fairness. Learn more About Us on the page.