SSL Encryption
All your information is protected with 256-bit SSL encryption. No outside party can access or read your data.
No data selling
FA 11 never sells or rents your personal information to third parties for advertising purposes.
Your Control
You can view, correct, or request deletion of your data at any time.
Minimal collection
We only collect the data necessary to provide our services. No unnecessary information is requested.
Retention Period
Your data is not retained beyond a specified period. Once that period expires, it is securely deleted.
Legal compliance
FA 11 complies with international data protection standards, and all data processing is carried out transparently.
1 Introduction
FA 11 ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the FA 11 platform, how we use it, and the steps we take to keep it safe.
By using the fa11.ws website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform. Our Privacy Policy is part of our Terms & Conditions effective in conjunction with.
Please note: This Policy applies solely to the FA 11 platform. We are not responsible for the privacy practices of any third-party websites or services.
2 What information we collect
FA 11 collects two types of information from you — data you provide directly, and data generated automatically while you use the platform.
| Data type |
Example |
Reason for Collection |
| Identity Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact information |
Mobile number, email address |
Account Management & Communication |
| Financial Information |
Mobile banking number, transaction history |
Payment processing and fraud prevention |
| Technical information |
IP address, device ID, browser information |
Security & Platform Improvement |
| Gaming activity data |
Betting history, wins/losses, favourite games |
Service Improvement & Responsible Gaming Monitoring |
| Location data |
Country, city (approximate) |
Legal compliance and region-based services |
We never store your full payment card number or bank PIN.
We do not collect sensitive information such as religion, political views, or health data.
Documents uploaded for KYC verification are stored in encrypted form after verification.
3 How we collect information
FA 11 collects information in several ways. What you consciously provide is the primary source, though some data is also generated automatically.
Registration Form: The name, mobile number, email address, and date of birth you provide when creating your account.
At the Time of Transaction: Payment-related information at the time of deposit or withdrawal.
Customer Support: Information you provide when reaching out via live chat, email, or phone.
While Using the Platform: Data generated automatically via cookies, log files, and tracking pixels.
KYC verification: Via upload of a National ID or passport photo.
Third-party verification providers: Through approved partner services for identity and age verification.
4 How Your Data Is Used
FA 11 uses your data only for specific and legitimate purposes. Each use case is clearly outlined below.
Account Management: Used for registration, login verification, password recovery, and profile updates.
Payment Processing: Financial information is used to process deposits and send withdrawals.
Security Assurance: Data analysis to prevent fraud, money laundering, and account hacking.
Legal Obligations: Sharing information with regulatory authorities upon request and compliance with AML (Anti-Money Laundering) obligations.
Service improvement: Anonymized data used to analyze platform performance and develop new features.
Personalized experience: Offering game recommendations and promotions tailored to your preferences.
Responsible gaming: Detecting unusual behavior and intervening in a timely manner.
Contact: Sending important notices, transaction confirmations, and support responses.
You can opt out of promotional emails or SMS at any time. Simply update your notification preferences in Account Settings or contact Customer Support.
5 Who Your Data Is Shared With
FA 11 never sells your data. However, limited information may be shared with specific parties where necessary to deliver our services.
Payment Processor: Mobile banking partners such as bKash, Nagad, and Rocket — used solely to process transactions.
KYC Verification Agency: Authorized third parties for identity and age verification.
Game Provider: Only the minimum data necessary to provide the service — not your name or identity.
Legal authorities: Providing information to government authorities in compliance with lawful orders or legal obligations.
Analytics Services: Fully anonymized and aggregated data used for platform improvement.
Important: All third parties we work with are bound by strict confidentiality agreements. They may only use your data for specified purposes and are not permitted to share it with anyone else.
6 Data Protection Methods
FA 11 uses industry-leading technology to protect your data. Our security measures are multi-layered and continuously updated.
256-Bit SSL/TLS Encryption: All data transmitted to and from the platform is encrypted. No one can intercept it in transit.
Secure Servers: Your data is stored in secure data centres with both physical and digital security measures in place.
Access Control: Only authorized personnel can access specific data, and every access is logged.
24/7 monitoring: Our security team monitors the system around the clock to detect any unusual activity.
Regular audits: Independent security experts regularly audit our systems.
Incident Management: In the event of a data breach, affected users will be notified within 72 hours.
You play a role in keeping your account secure. Use a strong password, never share it with anyone, and report any suspicious activity to support immediately.
7 Cookies Policy
FA 11 uses cookies and similar tracking technologies on the platform. These are necessary to enhance your experience and keep the platform running smoothly.
| Cookie Type |
Purpose |
Validity |
| Essential cookies |
Login sessions, security tokens, language preferences |
Deleted when the session ends |
| Functional Cookies |
Remembering your preferences and saving game settings |
30 days |
| Analytics cookies |
Counting page visits and understanding user behavior |
1 year |
| Security cookies |
Fraud detection and prevention of multiple accounts |
6 months |
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
8 Your Rights
As an FA 11 user, you have several important rights regarding your personal data.
Right to access
To find out what data we hold about you, submit a request and we'll respond within 30 days.
Right to rectification
To correct inaccurate or outdated information, please contact customer support.
Right to Erasure
After account closure, once legal obligations are fulfilled, you may request that your data be deleted.
Right to restrict processing
You can object to your data being used for specific purposes, such as marketing.
Right to Access
You may request a portable copy of the data we hold about you.
Right to object
You can opt out of promotional communications or object to certain types of data processing.
To exercise any of your rights support@fa11.ws. We will respond within 30 days. Additional information may be requested to verify your identity.
9 Data Retention Period
FA 11 does not retain your data indefinitely. Each category of information has a defined retention period.
Account Information: For the lifetime of your account and 5 years after closure (as required by law).
Financial transaction records: 7 years from the date of the last transaction — mandatory under AML regulations.
KYC Documents: 5 years from the date of verification.
Customer support communications: 2 years from the date of last contact.
Technical Logs: 90 days — automatically deleted after security analysis.
Marketing Preferences: 1 year after account closure, then permanently deleted.
10 Protection of Minors
FA 11 is strictly for users aged 18 and above. We do not collect data from or permit platform access by minors.
Age is verified at the time of registration. If a false age is found to have been provided, the account will be immediately suspended.
If we hold any data belonging to a minor, it will be deleted upon request from a parent or legal guardian.
If parents have any concerns, please contact us at support@fa11.ws. We will act promptly.
A Note for Parents: Use parental controls on your device to prevent your child from accessing the FA 11 platform. To learn more about responsible gaming, visit our Responsible Gaming View the page.
11 Policy updates
FA 11 reserves the right to update this Privacy Policy as needed. We will notify you of any changes.
For significant changes, advance notice will be sent to your registered email or mobile number.
The "Last Updated" date at the top of the page will always reflect the most recent change.
Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
If you do not agree to the updated policy, you may request to close your account — any remaining balance will be refunded.
Join FA 11 — A Safe & Trusted Platform
Your data is completely secure with us. Register now and enjoy the best gaming experience on FA 11.